The National Association of Telecommunication Subscribers (NATCOM) has disclosed that Nigeria's subscribers spend a whopping N212bn on a monthly basis.
NATCOM's president, Deolu Ogunbanjo, said that about 2.5 trillion naira is spent on calls by consumers yearly; This, he said was enough grounds for consumers to be compensated. He said this while on Channels Television's Sunrise Daily programme last weekend.
According to Ogunbanjo, "the Company's process is, you first of all complain to the offending network operator, thereafter, when you are not satisfied, you then go to NCC. The problem lies with their customer care (lines); 180, 222, 200, you seem not to reach them, but unfortunately once you reach them, they keep telling you about their promos. You will be lucky if you could reach them to talk to and that, unfortunately, is the first step before you escalate to the NCC." He stressed that if at that point the NCC responds to the telecom subscribers on the issues they have, the problems would be solved.
He suggested that proper compensation should go to customers who are victims of the network operators' deficiencies. "There is a percentage that goes to the government on every call, which runs to billions of naira. However, the subscriber is never taken care of," he complained.
"When the network operators are found guilty of some deficiencies about their network, the fine goes to the government. Rather than giving the fines to the government, I want that change for the new NCC. I will want the new NCC to look at the subscribers from (the perspective of) suffering poor quality of service and to compensate them by giving soft fines through giving free airtime from the network operators to the subscribers that have really suffered injury," he said in the programme.
Original source: Business (Nigeria) :: Nigeria's GSM users spend N212bn monthly.
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